Delivery Terms and Conditions
Delivery Terms and Conditions
1. Order Processing: All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
2. Shipping: We aim to process and dispatch orders within 2-3 business days from the date of purchase, unless otherwise stated. Shipping times may vary depending on the destination and shipping method selected at checkout. Please refer to our shipping policy.
3. Shipping Charges: Shipping charges are calculated based on the weight of the package and the shipping method selected at checkout. Customers are responsible for all shipping charges unless otherwise stated. For overnight shipping within South Africa, a flat rate of R150 will be charged, excluding all Cape provinces. Please be advised that we reserve the right to adjust shipping charges after an order has been placed, depending on the actual weight and shipping destination. In such cases, we will notify you of any additional charges and seek your approval before proceeding with the shipment.
4. Delivery Address: Customers are responsible for providing accurate and complete delivery information, including the recipient's name, address, and contact details. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
5. Delivery Delays: While we strive to deliver orders promptly, delivery times may be affected by factors beyond our control, such as weather conditions, natural disasters, customs delays, or other unforeseen circumstances. We are not liable for any delays in delivery caused by such factors.
6. Tracking: Tracking information will be provided for all orders shipped via tracked shipping methods. Customers can track the status of their orders using the provided tracking number.
7. Delivery Confirmation: Orders will be deemed delivered and completed once they are handed over to the designated carrier for delivery. Proof of delivery, such as a delivery confirmation or signature, may be required for certain orders.
8. Damaged or Lost Shipments: In the event of a damaged or lost shipment, please contact us immediately to initiate a claim. We will work with the carrier to investigate the issue and provide a resolution as quickly as possible.
9. Returns and Exchanges: Please refer to our returns and exchanges policy for information on returning or exchanging items purchased through our website.
10. Acceptance of Terms: By placing an order through our website, you agree to these delivery terms and conditions. We reserve the right to update or modify these terms at any time without prior notice.
If you have any questions or concerns regarding our delivery terms and conditions, please don't hesitate to contact us.