Shipping Policy

At The Flavour Mill, we are committed to providing transparent and fair shipping practices to our valued customers. Please review the following details regarding our shipping policy:

1. Shipping Methods:
We offer a variety of shipping methods to suit your needs, including standard and express shipping. The availability of these options may vary depending on your location and the products ordered.

2. Processing Time:
Orders are typically processed within 2-3 business days after payment confirmation. During peak periods or promotional events, processing times may be slightly longer, but we always strive to dispatch your order as promptly as possible.

3. Shipping Rates:
Shipping rates are calculated based on the shipping method selected, the destination of the package, and the weight and dimensions of the items in your order. You can view the estimated shipping costs at checkout before completing your purchase.

4. Estimated Delivery Time:
The estimated delivery time depends on the shipping method chosen and the destination of the package. While we make every effort to provide accurate delivery estimates, unforeseen circumstances such as weather delays or customs processing may impact the actual delivery date. Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.

5. Order Tracking:
Upon shipment of your order, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your delivery online. Should you have any inquiries or concerns regarding the status of your order, please do not hesitate to reach out to our customer support team for assistance.

6. Shipping Restrictions:
Certain products may be subject to shipping restrictions due to their size, weight, or contents. Moreover, we are unable to ship to P.O. boxes or APO/FPO addresses. Please review any product-specific shipping restrictions listed on the product page before finalizing your order.

7. Shipping Adjustments:
Please be advised that we reserve the right to adjust shipping charges after an order has been placed, depending on the actual weight and shipping destination. In such cases, we will notify you of any additional charges and seek your approval before proceeding with the shipment.

8. Shipping Partners:
We collaborate with reputable shipping carriers to ensure the reliable and timely delivery of your orders. Our shipping partners may include, but are not limited to, The Courier Guy and Rhenus Express.

9. Shipping Damage or Loss:
In the unlikely event that your order is damaged during shipping or is lost in transit, please notify us immediately. We will liaise with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as appropriate.

10. Change of Shipping Address:
If you need to change the shipping address for an order that has already been placed, please contact our customer support team promptly. While we will make every effort to accommodate your request, please note that changes may not be possible once the order has been processed for shipping.

By placing an order with The Flavour Mill, you acknowledge and agree to adhere to our shipping policy as outlined above. Should you have any questions or require further clarification regarding our shipping practices, please feel free to reach out to us for assistance.

Thank you for choosing The Flavour Mill.. We sincerely appreciate your business and trust in our services.